7
This was a perfectly satisfactory solution to the memory backup problem. It remains so, except for a
problem which we had to resolve in 2015:
3 - Due to the theoretical danger of lithium batteries shorting out, and catching fire,
there are increasingly stringent regulations regarding carrying them in air freight.
(All cellphones and laptop computers have lithium batteries, but as carry-on
baggage, these are not such a fire risk since any such fire would be quickly
discovered and extinguished. The concern is that one or multiple lithium batteries
could catch fire in the aircraft's cargo hold – and lithium is a flammable metal.)
This is not a problem for sending machines to customers in Australia, since we
are happy to use Australia Post signed-for parcel delivery, with insurance, and a
"Road Transport Only" sticker.
We have five choices for sending machines to customers overseas:
a - Australia Post's EMS (Express Courier International). The carriage and
insurance charges are reasonable. However, they will not accept any
shipment which contains one or more lithium batteries.
This service has proven to be highly reliable since 1996. No instrument has
been lost or damaged, and I have only one report of the carton being
damaged. This is trackable online. For many destination countries, DHL
does the transport out of Melbourne to the final delivery. In other destination
countries, the packages are delivered by the country's post office.
b - TNT. They have a lithium battery policy which accepts our machines
without the need for extra documentation or warning stickers. Their freight
charges are reasonable. However, they only offer insurance for electronic
items which are new and in original packaging. They will not insure the
used and/or modified instruments we send.
c - FedEx. Their freight costs are expensive. We have not researched their
lithium battery arrangements. They will only insure our modified
instruments to a maximum value of AUD$1000.
d - DHL. Their casual freight costs are expensive, however, perhaps their costs
would be competitive if we had an account. If we had an account, their
insurance rates would be 2.5% of the insured value. The representative I
spoke with was not aware of any impediment to this insurance covering the
instruments we send. Lithium metal batteries are banned, but not lithium ion.
(Ideally we would send instruments with a lithium metal battery installed.)
Perhaps there is some allowance for lithium metal batteries installed in
equipment, but even lithium ion batteries involve stickers, extra
documentation and the account holder being certified as able to send these.
DHL accounts are only available to businesses which send goods to other
businesses - with no more than 10% of shipments going to non-business
customers.
This was February 2015. Apparently DHL had so much trouble with people
buying things via the Net and then refusing to accept delivery once DHL told them the
customs fees, that the company decided not to offer accounts for businesses which ship goods
to non-businesses.
e - UPS. Their freight costs are even more expensive. We have not researched
their insurance or lithium battery arrangements.
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